FAQ
Below are answers to the questions we receive most often. If you cannot find what you are looking for, contact us at contact@northmerewear.com and we will reply within 2 business days.
ORDERS
How do I know my order went through?
You will receive an order confirmation email immediately after your payment is processed. If you have not received it within one hour, check your spam folder and then contact us at contact@northmerewear.com with the email address you used at checkout.
Can I change or cancel my order?
Yes, at no cost, at any time before your order has been processed for shipping. Contact us at contact@northmerewear.com with your order number as soon as possible. Once the order has been handed to the carrier, it can no longer be cancelled or modified, but you can still return it under our 30-day return policy.
I entered the wrong shipping address. What do I do?
Contact us immediately. We can update your address free of charge at any time before the order is processed for shipping. Once the parcel is with the carrier, we cannot change the destination.
Why did I receive my order in two separate parcels?
If your order contains several items, they may be dispatched separately and arrive on different dates. You will receive a separate tracking number for each parcel, and you are never charged extra shipping for a split shipment.
SHIPPING AND DELIVERY
Where do you ship to?
We ship worldwide. Enter your address at checkout to confirm delivery to your location. A small number of destinations may be unavailable due to carrier coverage or local import restrictions, and these will not appear as options at checkout. We do not ship to PO Boxes or to APO, FPO and DPO addresses.
How long will my order take to arrive?
Total estimated delivery is 8 to 16 business days, which breaks down as follows:
- Order processing: 1 to 3 business days
- Transit with the carrier: 7 to 13 business days
Business days are Monday to Friday, excluding public holidays, so 8 to 16 business days is roughly 2 to 3.5 calendar weeks. Delivery to remote areas, islands and destinations with slower customs processing may take longer. These are good faith estimates based on our delivery history, not guaranteed dates. Full details are in our Shipping Policy.
How much does shipping cost?
Shipping is calculated automatically at checkout based on your destination and is shown as a separate line before you pay, so you always see the full amount before committing to the order.
Will I have to pay customs duties or import taxes?
No. We ship on a Delivered Duty Paid basis, which means Northmere pays all applicable import duties, taxes and customs handling fees on your behalf before your parcel reaches you. You will not be asked to pay anything on delivery.
The total you see at checkout is the total you pay. If a carrier or customs authority ever attempts to charge you an import fee on a Northmere order, do not pay it. Contact us straight away at contact@northmerewear.com with the notice you received and we will resolve it directly with the carrier. If you have already paid such a charge, send us the receipt and we will reimburse you in full.
When will I get my tracking number?
You will receive a second email with your tracking number once your order ships. Please allow up to 2 business days after dispatch for the tracking to become active. Until the carrier scans the parcel into its network, tracking may show no movement or display as "label created". This is normal. If you have not received a tracking number within 5 business days of ordering, contact us.
My tracking says delivered but I have not received anything.
First check with your household, your building reception and your immediate neighbours, and look for a carrier delivery notice. Carriers sometimes mark a parcel as delivered up to 24 hours before it physically arrives. If it is still missing after 3 business days from the delivery scan, contact us and we will file a claim with the carrier. If the parcel cannot be recovered, we will send a replacement or issue a full refund, at your choice.
My order is late. What now?
If your order has not arrived within 5 business days after the end of the estimated delivery window, contact us with your order number. We will open an investigation with the carrier and keep you informed. If the parcel cannot be located, we will send a replacement or issue a full refund.
RETURNS AND REFUNDS
What is your return policy?
You have 30 days from the date you receive your item to request a return. The item must be unworn, unwashed and unused, with all original tags attached and in its original packaging. You will also need your order number or proof of purchase. Full details are in our Refund and Return Policy.
How do I start a return?
Email us at contact@northmerewear.com with your order number and the reason for the return, and we will reply within 2 business days with instructions. Returns are sent to:
Northmere Returns
1045 Collins Street
Melbourne, FL 32935
United States
Please request a return before sending anything back, so we can match your parcel to your order and process your refund without delay.
Who pays for return shipping?
If the item is defective, damaged or if we sent you the wrong product, we cover the full cost and send you a prepaid return label at no charge.
For all other returns, including change of mind or wrong size, the customer pays for return shipping. That cost varies by location and carrier and is not refunded. We recommend using a trackable service, as we cannot be responsible for items lost on the way back to us.
We do not charge any restocking fee.
Will I get my original shipping cost back?
If you paid for shipping on your original order, that charge is not refunded, except when the return is because the item was defective, damaged or incorrect, or when you exercise the European Union right of withdrawal. In those cases we refund everything you paid, including original shipping.
How long does a refund take?
We inspect your return once it reaches us and email you to confirm whether the refund was approved. If approved, the refund is issued directly to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it to your account. If more than 15 business days have passed since we approved your return and you have not seen the money, contact us.
Can I exchange an item for a different size?
We do not process direct exchanges. The fastest route is to return the item you have and place a separate order for the size you want, so you receive the replacement without waiting for the return to be inspected.
Are there items I cannot return?
Yes. Gift cards, custom or personalised items, intimate apparel once the hygiene seal has been removed, items marked Final Sale at the time of purchase, and items returned worn, washed, altered, damaged or without original tags and packaging. Final Sale items are clearly marked on the product page before you buy. This does not affect your rights if an item arrives defective, damaged or incorrect, which is always covered.
I am in the European Union. Do I have extra rights?
Yes. If your order ships into the European Union, you may cancel or return it within 14 days of delivery for any reason and without giving a justification. Contact us within that window. Return shipping is your responsibility unless the item is defective, damaged or incorrect, and we refund the full purchase price including standard delivery within 14 days of receiving the item back.
My item arrived damaged or is the wrong product.
Contact us within 7 days of delivery with your order number and clear photos of the item and the packaging. We will replace it or issue a full refund including all shipping costs, at your choice, and we cover the return shipping.
PRODUCTS, SIZING AND CARE
How do I choose the right size?
Every product page includes a size guide with garment measurements. Compare those measurements to a garment you already own and wear comfortably rather than relying on your usual size label, since sizing varies between brands. If you are between sizes or unsure, email us before ordering and we will help you choose.
Will the colour look exactly like the photo?
We photograph our products as accurately as we can, but the colour on your screen depends on your device, screen calibration and lighting. Slight variation in colour, texture, print placement and finish can also occur between production batches. These variations are normal and are not defects. If what arrives is materially different from what was described, contact us and we will make it right.
What are your products made of, and how do I care for them?
Fabric composition and care instructions are listed on each product page and on the garment label. Following the care instructions helps your item last and keeps it eligible for return during the 30-day window, since worn or washed items cannot be returned.
An item I want is out of stock. Will it come back?
Stock varies. Email us with the product name and size and we will tell you whether a restock is planned. We do not take payment for items we cannot deliver.
PAYMENT AND PRICING
What currency are your prices in?
All prices are displayed in United States Dollars (USD). If your card is issued in another currency, your bank may apply a conversion rate and a foreign transaction fee. Those charges are set by your bank, are not collected by us, and are not part of the total shown at checkout. This is the only cost that can fall outside the checkout total.
Are there any hidden fees?
No. The total you see at checkout, including product price, shipping and any tax collected at that point, is the total you pay us. Import duties and customs charges are covered by us, so there is nothing to pay on delivery. There are no subscriptions, membership fees or recurring charges of any kind. The only amount that may fall outside the checkout total is a currency conversion or foreign transaction fee applied by your own bank.
Is it safe to pay on your website?
Yes. Payments are processed through Shopify's secure encrypted checkout. We do not see, handle or store your full card details at any point.
Do prices include tax?
Any sales tax that applies is calculated and displayed at checkout before you pay. Import duties and customs charges on international orders are paid by us and are never billed to you.
ABOUT NORTHMERE
Who are you?
Northmere is an independent online menswear store, operated by Northmere Holdings LLC, a limited liability company registered in the State of Florida, United States. We are not affiliated with, sponsored by or endorsed by any other brand or company.
Do you have a physical store?
No. We sell online only. Our address is a business address used for correspondence and returns, and is not open to the public as a retail location.
How do I contact you?
Email contact@northmerewear.com or call (646) 405-5881, Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. We reply to every email within 2 business days. Email is usually fastest and gives us a written record, which helps us resolve things quicker.
How do you handle my personal data?
Everything we collect, why we collect it and how you can access, correct or delete it is set out in our Privacy Policy.
Last updated: August 7, 2026