Contact information

We are here to help. Whether you have a question about an order, a product, sizing, shipping or a return, our team reads and answers every message.


ABOUT US
Northmere is an online menswear store. We design and sell contemporary everyday clothing, and we ship directly to customers in the United States and Europe. Northmere is a trading name of Northmere Holdings LLC, a limited liability company registered in the State of Florida, United States. We are an independent retailer. We are not affiliated with, sponsored by or endorsed by any other brand or company.


COMPANY DETAILS

  • Trade name: Northmere
  • Legal entity: Northmere Holdings LLC
  • Entity type: Limited Liability Company
  • State of registration: Florida, United States
  • Website: northmerewear.com


HOW TO REACH US


SUPPORT HOURS AND RESPONSE TIME
Our support team is available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. We are closed on weekends and United States public holidays.
We reply to every email within 2 business days. Messages received outside business hours, on weekends or on public holidays are answered on the next business day.
Email is the fastest way to reach us and gives us a written record of your request, which helps us resolve issues faster.


WHAT TO INCLUDE IN YOUR MESSAGE
To help us assist you as quickly as possible, please include the following where relevant:

  • Your order number, which appears in your order confirmation email
  • The email address used to place the order
  • A clear description of your question or issue
  • Photographs of the item and packaging, if you are reporting a damaged, defective or incorrect product


WHAT WE CAN HELP WITH

  • Order status and tracking: where your order is and when it will arrive. Delivery timeframes are set out in our Shipping Policy.
  • Returns, cancellations and refunds: how to start a return, who pays return shipping and when your refund will arrive. Full details are in our Refund and Return Policy.
  • Damaged, defective or incorrect items: contact us within 7 days of delivery and we will replace the item or issue a full refund, at your choice, at no cost to you.
  • Product, sizing and materials questions: ask us before you order and we will help you choose the right fit.
  • Address changes: we can update your shipping address free of charge at any time before your order is processed for shipping.
  • Privacy and personal data requests: including access, correction and deletion of your data, as described in our Privacy Policy.


A NOTE ON OUR ADDRESS
The address above is our registered business address and is used for correspondence. It is not a retail location and is not open to the public. Please do not send returns to this address. If you wish to return an item, contact us first at contact@northmerewear.com and we will send you the correct return address along with your return instructions. Items sent back without first requesting a return cannot be accepted.


OUR COMMITMENT TO YOU
We answer every message from a real person. We do not use pressure tactics, and we do not refuse a return or a refund that our published policies allow. If we ever fall short of what we promise on this website, tell us and we will make it right.


Last updated: August 7, 2026