Shipping policy
Northmere is operated by Northmere Holdings LLC, a limited liability company registered in the State of Florida, United States. Our business address is 1045 Collins Street, Melbourne, FL 32935, United States. You can reach our support team at contact@northmerewear.com or at (646) 405-5881, Monday to Friday, 9:00 AM to 5:00 PM ET.
This Shipping Policy explains how long your order will take to arrive, how much shipping costs, where we ship, and what happens if something goes wrong. Please read it before placing your order. Shipping charges and applicable taxes are always calculated and displayed at checkout before you complete your purchase, so you can see the total amount payable before committing to the order.
ORDER PROCESSING TIME
All orders are processed within 1 to 3 business days after your payment has been confirmed. Processing includes verifying your order, quality checking the item, packing and handing the parcel to the carrier.
Orders placed after 2:00 PM ET, or on weekends and United States public holidays, are processed on the next business day. Business days are Monday to Friday, excluding public holidays.
During new product launches, seasonal sales and peak periods such as Black Friday and the December holidays, processing may take up to 5 business days. If we expect a delay beyond our stated processing time, we will contact you by email with an updated estimate and you may cancel your order for a full refund at that point.
DELIVERY TIMEFRAMES
Once your order has been handed to the carrier, transit takes 7 to 13 business days.
Your total estimated delivery time, from the moment your order is confirmed to the moment it arrives at your address, is therefore 8 to 16 business days.
Please note that 8 to 16 business days is approximately 2 to 3.5 calendar weeks, since weekends and public holidays are not counted as business days.
The estimate breaks down as follows:
- Order processing: 1 to 3 business days
- Transit with the carrier: 7 to 13 business days
- Total estimated delivery: 8 to 16 business days
These timeframes are good faith estimates based on our historical delivery performance. They are not guaranteed delivery dates. Delivery may take longer for remote and rural areas, island destinations, and countries where customs processing is slower. It may also take longer during peak seasons.
SHIPPING DESTINATIONS
We ship worldwide. Enter your address at checkout to confirm that we deliver to your location.
A small number of destinations may be unavailable because of carrier coverage limits, local import restrictions or sanctions. Where this is the case, your country will not appear as an option at checkout.
We do not ship to PO Boxes or to APO, FPO and DPO addresses. If you place an order to an address we cannot serve, we will contact you and cancel the order with a full refund.
SHIPPING RATES
Shipping rates are calculated automatically at checkout based on your destination and the contents of your order. The exact shipping cost for your order is displayed at checkout, before payment, and is itemised separately from the product price.
All prices and shipping charges in our store are displayed in United States Dollars (USD). If your payment card is issued in another currency, your bank or card issuer may apply a currency conversion and may charge a foreign transaction fee. These charges are set by your bank, are not collected by us, and are not included in the total shown at checkout. This is the only cost that can fall outside your checkout total.
CUSTOMS DUTIES, IMPORT TAXES AND VAT
We ship on a Delivered Duty Paid (DDP) basis. This means Northmere pays all applicable import duties, value added tax and customs handling fees on your behalf before your parcel reaches you.
You will not be asked to pay anything on delivery. The total you see and approve at checkout is the total you pay. There are no additional charges, no fees collected at the door and no customs invoices to settle.
If a carrier or a customs authority ever attempts to charge you an import fee on a Northmere order, do not pay it. Contact us immediately at contact@northmerewear.com with a copy or photograph of the notice you received, and we will resolve it directly with the carrier. If you have already paid such a charge, send us the receipt and we will reimburse you in full.
You remain responsible for complying with the import laws of your own country. If an item you have ordered cannot lawfully be imported into your country, we will cancel the order and refund you in full.
ORDER CONFIRMATION AND TRACKING
You will receive an order confirmation email immediately after your payment is processed. Once your order has shipped, you will receive a second email containing your tracking number and a link to track your parcel.
Please allow up to 2 business days after dispatch for tracking information to become active. Until the carrier scans the parcel into its network, tracking may show no movement or display as "label created". This is normal and does not mean your order has not shipped.
If you have not received a tracking number within 5 business days of placing your order, please contact us at contact@northmerewear.com with your order number.
MULTIPLE ITEM ORDERS
If your order contains several items, they may be dispatched separately and arrive on different dates. If this happens, you will receive a separate tracking number for each parcel. You will not be charged additional shipping for split shipments.
SHIPPING ADDRESS ACCURACY
You are responsible for providing a complete and accurate shipping address, including apartment or unit number, postal code and a contact phone number where required by the carrier.
If you notice an error in your address, contact us at contact@northmerewear.com immediately. We can update the address free of charge at any time before the order is processed for shipping. Once the parcel has been handed to the carrier, we cannot change the destination.
If a parcel is undeliverable because the address supplied was incorrect or incomplete, and it is returned to us, we will contact you. You may choose a refund for the value of the products, less the original shipping cost and any return fee charged by the carrier, or you may pay a new shipping charge to have the order re-sent.
DELAYED ORDERS
We are not responsible for delays caused by shipping carriers, customs processing, severe weather, strikes, natural disasters or other events outside our reasonable control.
However, if your order has not arrived within 5 business days after the end of the estimated delivery window stated above, contact us at contact@northmerewear.com with your order number. We will open an investigation with the carrier on your behalf and keep you informed. If the parcel cannot be located, we will send a replacement or issue a full refund, at your choice, in accordance with our Refund and Return Policy.
LOST OR MISSING PARCELS
If tracking shows your order as delivered but you have not received it, please first check with members of your household, your building reception and your immediate neighbours, and look for a carrier delivery notice. Carriers sometimes mark a parcel as delivered up to 24 hours before it physically arrives.
If the parcel is still missing after 3 business days from the delivery scan, contact us at contact@northmerewear.com. We will file a claim with the carrier and, if the parcel cannot be recovered, we will send a replacement or issue a full refund.
DAMAGED PARCELS
Please inspect your parcel on arrival. If the outer packaging is visibly damaged, photograph it before opening if you are able to.
If your item arrives damaged or defective, contact us within 7 days of delivery at contact@northmerewear.com with your order number and clear photographs of the item and the packaging. We will replace the item or issue a full refund, including all shipping costs, at your choice, and we will cover the cost of return shipping. Full details are set out in our Refund and Return Policy.
ORDER CANCELLATION
You may cancel your order at no cost at any time before it has been processed for shipping, by contacting us at contact@northmerewear.com with your order number. Once the order has been processed and handed to the carrier, it can no longer be cancelled, but it may still be returned in accordance with our Refund and Return Policy.
RETURN SHIPPING
Returns are sent to:
Northmere Returns
1045 Collins Street
Melbourne, FL 32935
United States
Please request a return by email before sending anything back, so that we can match your parcel to your order and process your refund without delay. Return costs, return conditions and refund timeframes are covered in our Refund and Return Policy. We have a 30-day return window from the date of delivery, and customers whose orders are shipped into the European Union benefit from a 14 day right of withdrawal.
QUESTIONS
If you have any question about shipping, delivery times or the status of your order, contact us at contact@northmerewear.com or (646) 405-5881, Monday to Friday, 9:00 AM to 5:00 PM ET. We respond to all inquiries within 2 business days.
Northmere, a trading name of Northmere Holdings LLC
1045 Collins Street, Melbourne, FL 32935, United States
Last updated: August 7, 2026