Refund policy

Northmere is operated by Northmere Holdings LLC, a limited liability company registered in the State of Florida, United States. Our business address is 1045 Collins Street, Melbourne, FL 32935, United States. You can reach our support team at contact@northmerewear.com or at (646) 405-5881, Monday to Friday, 9:00 AM to 5:00 PM ET.


We want you to be completely satisfied with your purchase. This policy explains how returns, exchanges, cancellations and refunds work at Northmere, including any costs you may be responsible for. Please read it carefully before placing your order.


Return window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days from delivery cannot be accepted.


Return conditions
To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed and unused, with all original tags attached, and in its original packaging. You will also need your order number, receipt or proof of purchase.


How to start a return
To start a return, contact us at contact@northmerewear.com with your order number and the reason for the return. Our team will respond within 2 business days with return instructions.

Returns are sent to:

Northmere Returns
1045 Collins Street
Melbourne, FL 32935, United States

Please request a return before sending anything back, so that we can match your parcel to your order and process your refund without delay. Items sent back to us without first requesting a return may be delayed or, if we cannot identify the order, cannot be refunded.


Who pays for return shipping
If the item is defective, damaged or if we sent you the wrong product, Northmere covers the full cost of return shipping and we will provide you with a prepaid return label at no charge to you.

For all other returns, including change of mind, incorrect size selection or unwanted items, the customer is responsible for the cost of return shipping. This cost varies depending on your location and the carrier you choose, and it is not refunded. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit back to us.

We do not charge any restocking fee on returns.


Original shipping costs
If you paid for shipping on your original order, that shipping charge is not refundable, except when the return is due to a defective, damaged or incorrect item, or when you exercise your right of withdrawal under the European Union cooling off period described below. In those cases, we refund the full amount you paid, including original shipping.

Import duties and customs charges paid by us on your behalf are not refundable and are not deducted from your refund. Your refund is calculated on the amount you paid at checkout.


Order cancellations
You can cancel your order at no cost at any time before it has been processed for shipping. To request a cancellation, contact us at contact@northmerewear.com as soon as possible with your order number. Once an order has been processed and handed to the carrier, it can no longer be cancelled, but you may still return it under the 30-day return policy described above.


Damages and issues
Please inspect your order upon arrival and contact us immediately, and in any case within 7 days of delivery, if the item is defective, damaged or if you received the wrong item. Please include your order number and clear photos of the item and the packaging so that we can evaluate the issue and make it right. We will replace the item or issue a full refund, including all shipping costs, at your choice.


Lost or undelivered orders
If tracking shows your order as delivered but you have not received it, or if your order has not arrived within the estimated delivery window stated in our Shipping Policy, contact us at contact@northmerewear.com. We will open an investigation with the carrier and, if the package cannot be located, we will send a replacement or issue a full refund.


Exceptions and non-returnable items
The following items cannot be returned or refunded:

  • Gift cards
  • Custom, personalized or made-to-order items
  • Underwear, swimwear and other intimate apparel, for hygiene reasons, once the hygiene seal has been removed
  • Items marked as Final Sale at the time of purchase
  • Items returned in worn, washed, altered or damaged condition, or without original tags and packaging

Items marked as Final Sale are clearly identified as such on the product page before you complete your purchase. If you are unsure whether your item is returnable, contact us before ordering and we will confirm.

This does not affect your right to a remedy if an item arrives defective, damaged or incorrect. Those cases are always covered under the Damages and issues section above.


Exchanges
We do not process direct exchanges. The fastest way to get the item you want is to return the item you have and, once your return is accepted, place a separate order for the new item. This ensures you receive the replacement without waiting for the return to be inspected.

If you are returning because of size, our Size Guide includes full garment measurements. You are also welcome to email us before ordering and we will help you choose.


European Union 14 day cooling off period
Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification. To exercise this right, contact us at contact@northmerewear.com within 14 days of delivery.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Return shipping costs for withdrawals under this right are the responsibility of the customer, unless the item is defective, damaged or incorrect. Once we receive the returned item, we will refund the full purchase price, including the standard delivery cost you originally paid, within 14 days.

This right does not apply to custom, personalized or made-to-order items, or to sealed intimate apparel where the hygiene seal has been removed after delivery.


Refunds
We will notify you by email once we have received and inspected your return, and let you know whether the refund was approved. If approved, your refund will be issued automatically to your original payment method within 10 business days of approval. We do not issue refunds to a different card, account or payment method than the one used for the original purchase.

Please note that it can take additional time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at contact@northmerewear.com.


Questions
You can always contact us with any question about returns, cancellations or refunds at contact@northmerewear.com or (646) 405-5881. We respond to all inquiries within 2 business days.


Northmere Holdings LLC
1045 Collins Street
Melbourne, FL 32935, United States


Last updated: August 7, 2026